Terms of Service

1. What this service is

This platform enables you to pay for and start an electric-vehicle charging session at the charging station where you scanned the QR code, on a pay-per-session basis. No account, app, wallet or stored balance is involved.

2. Who you are dealing with

Each charging station is owned and operated by the charge-point operator or site owner identified on the payment page and on your receipt (the "Operator"). Your charging transaction is between you and the Operator. The Operator is the merchant of record for your payment and is responsible for the charging service, electricity supply, equipment condition and station premises.

Datamorphosis Technologies Pvt. Ltd. ("Datamorphosis") provides the software platform only — the QR payment flow, session management and receipts — as a technology service to the Operator. Datamorphosis is not a party to the charging transaction, does not supply electricity, does not own or maintain charging equipment, and does not hold your funds. Payments are processed by an RBI-licensed payment aggregator directly to the merchant of record.

3. Using the service

• Verify your mobile number by OTP, choose an amount, and pay via UPI, card or netbanking on the payment aggregator's secure checkout. The platform never sees or stores your payment credentials.
• Charging starts only after payment is confirmed by the payment aggregator. If the charger fails to start after successful payment, the full amount is automatically refunded to your payment source.
• Charging stops automatically when your paid energy has been delivered, or when you tap Stop, or if the session is interrupted. Billing is based on energy actually delivered as measured by the charger's meter.
• Follow all safety instructions displayed at the station. Do not use damaged connectors or equipment.

4. Tariffs and taxes

The applicable tariff (₹/kWh), including any time-of-day rates, is displayed before you pay and is fixed for your session at the moment of payment. Prices are inclusive of GST at the rate shown on your receipt.

5. Limitation of liability

To the maximum extent permitted by law: (a) the Operator's aggregate liability for any session is limited to the amount you paid for that session; (b) Datamorphosis, as software provider, disclaims liability for the charging service, electricity quality, equipment, premises, or any loss or damage to your vehicle, and its aggregate liability howsoever arising shall not exceed the platform fee it earned on the session concerned; (c) neither party is liable for indirect or consequential loss. Nothing limits liability that cannot be limited under Indian law.

6. Acceptance and changes

By ticking the consent box and proceeding to pay, you accept these Terms, the Refund Policy and the Privacy Policy below. Updated versions apply to sessions started after they are published on this page.

7. Governing law

These terms are governed by the laws of India. Courts at Pune, Maharashtra shall have exclusive jurisdiction, without prejudice to any consumer-forum rights you hold under the Consumer Protection Act, 2019.

Refund Policy

• Charger fails to start after payment: full automatic refund to your original payment method, initiated immediately. No request needed.
• You stop charging early, or the session is interrupted (power failure, unplug, fault): you are charged only for the energy actually delivered; the unused balance is automatically refunded proportionally.
• Duplicate payment for the same session: the duplicate is automatically refunded in full.
• Refund timelines: refunds are initiated instantly on the payment gateway's instant-refund rail. UPI refunds typically reflect within minutes; cards/netbanking usually within 1 working day, and in rare bank-dependent cases up to 5–7 working days.
• Reference numbers: every refund carries a reference shown on your digital receipt; quote it (or your payment reference and mobile number) for any query.
• Refunds are made only to the original payment source. Cash alternatives are not available.
• If a refund does not reflect within 7 working days, contact the Operator's support (details on your receipt and the payment page) or the grievance contact below.

Privacy Policy

What we collect and why

• Mobile number — to verify you by OTP, prevent misuse, deliver your session status, digital receipt and refund alerts. This is the only personal identifier the platform requires.
• Session data (station, energy delivered, amounts, timestamps) — to operate the service, generate GST receipts and settle revenue between the Operator and its partners.
• Payment details — collected and processed solely by the RBI-licensed payment aggregator on its PCI-DSS-certified checkout. The platform never receives your card/UPI credentials.

How your number is protected

• Stored one-way hashed with session records; the plain number is retained only transiently to send your receipt and is then deleted.
• Never sold, never used for marketing without separate opt-in consent, never shared except with the payment aggregator/SMS provider strictly to deliver this service, or where law requires.

Your rights (DPDP Act 2023)

• Consent: taken on the payment page before OTP; you may decline (the service then cannot be provided).
• Access & erasure: request a copy or deletion of your data via the grievance contact; erasure is honoured except records we must retain under tax/payment law (retained only as long as legally required).
• Grievance redressal: see contact below; escalation lies to the Data Protection Board of India.

Grievance & Support

First contact: the Operator's support phone/email shown on the charging page and your receipt (fastest for session and refund issues).

Platform grievance officer (Datamorphosis Technologies Pvt. Ltd.): info@datamorphosis.in · +91 77579 97350. Acknowledgement within 48 hours; resolution target 15 days.